Refund & cancellation policy

This policy covers the HorizonQuant monthly membership. The membership is a digital service: access to the members channel and live sessions starts as soon as your payment is confirmed.

Cancelling your membership

• You can cancel at any time. Message our team on Telegram.
• We stop the automatic renewal within one business day. Your card is not charged again.
• Your access continues until the end of the month you have already paid for.

Refunds

Because access is given immediately, a month that has already started is normally not refunded. We refund the payment in full when:

• you were charged twice for the same month;
• you were charged after you had asked us to cancel before the renewal date;
• you could not get access because of a problem on our side and we could not fix it within 3 days.

How to ask for a refund

• Contact us within 7 days of the charge with your Telegram name or ID and the payment date.
• We reply within 2 business days.
• Approved refunds go back to the same card or payment method. Your bank may take 7–14 business days to show it.

XM VIP

XM VIP access is free and no payment is made to HorizonQuant. Money you deposit with XM stays in your own XM trading account and is handled by XM under their terms — we cannot refund or withdraw it.

Failed payments

If a renewal payment fails we tell you on Telegram. Access may be paused until the payment is completed.

Contact

See our Contact page.